CLA Tech Services

How to Get Tech Support

When you need tech support, you may contact the ITS Service Desk using one of the following three methods:

1. Visit tech.calpoly.edu and click "Support" in the main menu to get to Support Center, then create a tech support request
2. Log in to My Cal Poly Portal and click on "Tech Support" under My Apps to get to Support Center, then create a tech support request
3. Call Service Desk directly at 805-756-7000

Your requests will be triaged and routed to the appropriate support staff to best serve your needs in a timely manner.

**Please note, moving forward, we ask that faculty and staff begin to start using the new methods of requesting tech support. Previous avenues for contacting IT support staff such as personal emails and college emails, should be retired. Specifically, clatech@calpoly.edu will no longer be available for IT requests starting in Winter Quarter 2022. This change is necessary as your support team expands to include new technicians currently unfamiliar to you and your college.

Additional Resources

• The ITS Service Catalog contains information about all the technology services we offer, including what the service is, how to access it, and links to self-service and support.
• The ITS Knowledge Base contains helpful troubleshooting and how-to articles for most of the technology services we offer, so you can get solutions for many common questions and issues, without requiring additional tech support.
• Our Support Center QuickStart article in the ITS Knowledge Base gives you a quick walk-through of Support Center, the online portal where you can request tech support and services from the Service Desk.