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CLA Technology Pages

Services Available

Located here is a collection of general information that you might find useful in your day-to-day activities.

BulletAccount Request can be used by faculty or staff to request access to this server.
BulletThe college faculty and staff pages can be used to lookup individual faculty within the college.
BulletThe equipment database is used to help track computer equipment throughout the college.
BulletYou will find performance tips and general tricks for obtaining the best results on this server and your computer.
BulletUse the work orders to report problems and track their progress.
BulletThe workshop projects provide a supplement of useful how-to information and tutorials.


Technical Support

To request service for hardware or software related problems, please call the CLA office at 756-2706.

The College of Liberal Arts has two technicians (Tom Dresel and Velanche Stewart) that work on the College's computer equipment. We attempt to have a normal turnaround time of 24-48 hours. However, since there are over 250 computers in the CLA and two technicians, we operate somewhat like a hospital emergency room. We take care of the dire emergencies more quickly and less critical problems sometimes have to wait. We make the final determination as to what constitutes an emergency.

ITS also operates a help desk which can provide support. Whenever they receive a call for support from someone in the CLA, they call our technicians. So, please call us first and we will either route you to our technicians or to the ITS help desk.Calling the CLA office first greatly reduces the number of phone calls that need to be made to schedule a repair. Thank you for your assistance.

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Computer/Web Site Training

CLA Training - The workshop projects provide a supplement of useful how-to information and tutorials. Contact Velanche Stewart at 756-7326 or by email to find out the current workshops offered.

ITS Training - Training offered by ITS, Kennedy Library and the Orfelea College of Business

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Account Creation

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Web Development

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Computer Equipment

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Other
  • College Faculty and Staff Database - The college faculty and staff pages can be used to lookup individual faculty within the college.
  • Equipment Database - The equipment database is used to help track computer equipment throughout the college
  • Work Orders - CLA internal remedy system for computer related problems. Please call 756-2706 to report a computer problem.

 

CLA Technical Support | Account Request | College Faculty & Staff | Equipment Database | Tips & Tricks | Useful Downloads | Work Orders | Workshop Projects

Tom Dresel
tdresel@calpoly.edu